HOW to GET Great Customer Service

HOW to GET Great Customer Service

BE A GREAT CUSTOMER After a collective 20 plus years of working in service/customer service roles, from a roller-skating waitress, department store and boutique retail sales, marketing and public relations account executive, advertising sales, customer communication specialist, conflict resolution liaison, and business communication professor, I know a few things about providing successful service to others. […]

6 Words to Remove from Your Vocabulary

6 Words to Remove from Your Vocabulary

6 Words to Remove from Your Vocabulary   By communicating certain words more than others, you directly affect your outlook and direction of your life. – Ellie Parvin   Words can affect the way we are perceived, make friends, make points, and make our voices heard. They can even influence our own mental health. By […]

How to Sound Confident Even When You Are Not

How to Sound Confident Even When You Are Not

Yes it’s Possible!   I can’t even count the number of times through my journey getting up on stage or a room as a speaker, teaching my first fitness class or even in during job interviews in my early twenties how often I was “I think I am going to pass out” nervous and/or lacked confidence. Coming across as […]