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Public Speaking Tips for Introverts Some of my favorite, most successful speakers, are self-proclaimed introverts. In fact, you know many famous introverts who pushed passed their fear to inspire and/or entertain others – to name a few: Bill Gates Eleanor Roosevelt Albert Einstein Abraham Lincoln George Stephanopoulos Rosa Parks Audrey Hepburn J.K. Rowling Emma Watson (if […]
Customer Service: Tips to teach employees to Improve their communication skills Once you have created a great product or service and put it out there into the marketplace, you want to make sure you have hired and prepared a great customer support team to service your customers. These days your team can be virtual, in house, or […]
Podcast Interview: Using Communication to Build Relationships with Ellie Parvin Recently I had the honor to be a guest on this new podcast: Navigating the Customer Experience Podcast! http://yaniquegrant.com/using-communication-build-relationships-ellie-parvin/ People who know me, know my YEARS of experiences in service positions that include customer service, magazine and event promotions, ad space sales account executive, public relations, […]
BE A GREAT CUSTOMER After a collective 20 plus years of working in service/customer service roles, from a roller-skating waitress, department store and boutique retail sales, marketing and public relations account executive, advertising sales, customer communication specialist, conflict resolution liaison, and business communication professor, I know a few things about providing successful service to others. […]
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