As a communication professor, I hear this well-known quote among my colleagues often: “The biggest problem with communication is that we do not listen to understand, we listen to reply.” We find this issue prevalent in today’s culture more than ever with the growing use of technology and its many distractions that weaken our ability to connect […]
Monthly Archives: February 2015
Key Phrases that Resolve Workplace Conflict
Choose your words carefully, as the choices you make have the power to ignite an inferno or damper a flame. Employee #1 “YOU WERE SUPPOSE TO DO [insert task here]!” “I SENT YOU AN EMAIL TO DO IT. DIDN’T YOU READ MY EMAIL?” Employee #2. “I DON’T HAVE TO DO WHAT YOU SAY; YOU ARE […]